Privacy Policy – Kalp Bağım

1. Introduction

Kalp Bağım (“we”, “our”) respects your privacy. This Privacy Policy (“Policy”) describes how we collect, use and protect personal data through the Kalp Bağım mobile application and related websites.

This Policy is prepared in compliance with the Turkish Personal Data Protection Law (KVKK) No. 6698 and related legislation. By using our Services, you are deemed to have read and accepted this Policy.

2. Data Controller

The data controller in respect of your personal data is the legal entity offering Kalp Bağım services. Contact details of the data controller are available on our website and in the “Contact” section within the application.

You may submit requests regarding your personal data (access, rectification, erasure, objection to processing, etc.) through these channels.

3. Personal Data We Collect

We may collect personal data in the following categories:

Identity and contact information: Name, email address; information you provide when creating an account or submitting a support request.

Account information: Username, password (encrypted), registration date and account preferences.

Device and technical information: Device type, operating system, app version, language and region settings; crash reports and performance data (which may be processed in anonymized or aggregate form).

Usage data: In-app interactions (feature usage, screen times), reminder preferences and fields you use for personalization such as relationship status.

Optional data: Information you share via surveys, feedback or campaign forms.

4. Purposes of Processing

We process the data we collect for the following purposes:

Service delivery: Account management, personalized suggestions, reminders and provision of application features.

Communication: Responding to support requests, important updates and (with your consent) marketing communications.

Improvement: Analysis and enhancement of app performance, user experience and content quality.

Security: Prevention of fraud and abuse and ensuring account security.

Legal obligations: Compliance with legal requirements and establishment of evidence in disputes.

5. Legal Basis

Your personal data is processed in accordance with Articles 5 and 6 of the KVKK on the following legal bases:

Your explicit consent (especially for optional data and marketing communications).

Performance of a contract (data necessary for account and service provision).

Legal obligation (retention, court requests, etc.).

Legitimate interest (security, service improvement, analytics – in a manner that does not override your rights).

6. Retention Period

Your personal data is retained for as long as necessary for the processing purpose and for statutory retention periods.

Upon your request for account deletion, your data will be deleted or anonymized subject to legal obligations.

Statistical and anonymized data may be retained longer; such data is not personally identifiable.

7. Sharing and Transfer of Data

Your personal data may be shared with third parties only in the following cases and to the extent necessary:

Service providers: Our partners providing hosting, analytics, support and payment services (they are bound by data processing agreements).

Legal requirement: Court order, request by a public authority or as required by applicable laws.

Your consent: Where sharing is based on your explicit consent.

Your data may be processed in or outside the country in compliance with the KVKK and applicable law; appropriate safeguards are in place for international transfers.

8. Data Security

We implement technical and organizational measures to protect your data: encryption (in transit and at rest), access restrictions, secure server environment and regular security assessments.

The security of data transmission over the internet cannot be guaranteed; we recommend that you exercise care when sharing sensitive information.

In the event of a security breach, we will notify you and the relevant authorities as required by law.

9. Cookies and Similar Technologies

Our website may use cookies or local storage to remember your language, theme and other preferences.

This data is used only to improve your experience and is not shared with third parties for advertising purposes.

You may restrict cookies through your browser settings; some features may not work correctly if you do so.

10. Your Rights (KVKK Article 11)

Under KVKK Article 11 you have the following rights:

To learn whether your personal data is being processed.

To request information if it has been processed.

To learn the purpose of processing and whether it is used in line with that purpose.

To know the third parties to whom it has been transferred domestically or abroad.

To request rectification if it is incomplete or incorrectly processed.

To request deletion or destruction under KVKK Article 7.

To object to the occurrence of a result to your detriment by means of analysis through automated systems.

To claim compensation if you suffer damage due to unlawful processing.

You may submit your requests through our contact channels; we will respond within 30 days. If we reject your request we will state the reason and you may exercise your right to complain.

11. Children’s Privacy

Our Services may be used by users under 18 with parental or guardian consent. We do not knowingly collect personal data from children under 13.

If a parent or guardian believes we have collected a child’s data, please contact us and we will delete it promptly.

12. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be published on this page and the “Last updated” date will be revised.

You may be notified of material changes by in-app notification or email. Your continued use of the service after changes constitutes acceptance of the updated Policy.

13. Contact

For questions or requests regarding privacy and your personal data, you may use the contact details on our website or within the application. We will respond to your requests as soon as possible.